Last updated: September 2026
This Shipping Policy explains how NOVYQA processes and ships orders placed on this website.
Dispatch
Orders are normally prepared and dispatched within 24–48 hours after order and payment confirmation. Dispatch refers to the time it takes us to prepare and hand off your order to the carrier — it does not refer to the time it takes for the order to reach you.
Shipping Cost
Standard shipping is free on eligible orders.
Estimated Delivery
Estimated standard delivery is 8–12 days after dispatch. This estimate is separate from, and additional to, the 24–48 hour dispatch window above. Delivery times are estimates and are not guaranteed, as they can be affected by carrier performance, customs processing, or other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available, so you can follow your order's progress.
Address Errors
Please ensure your shipping address is complete and accurate at checkout. NOVYQA is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at contact@novyqa.com and we will do our best to correct it before dispatch.
Carrier Delays
Occasionally, shipments may be delayed due to circumstances beyond our control, such as weather, customs, or carrier operational issues. We appreciate your patience in these situations and will assist with any questions about a delayed shipment.
Delivery Issues, Lost or Damaged Packages
If your order has not arrived within a reasonable time after the estimated delivery window, or if your package arrives damaged, please contact us at contact@novyqa.com with your order number so we can investigate with the carrier and assist you.
Support
For any shipping-related question, contact us at contact@novyqa.com or +33 6 95 49 18 54.