Last updated: September 2026
NOVYQA operates this store and website, including all information, content, features, tools, products, and services related to it, to provide you, as a customer, with a personalized shopping experience (the "Services"). NOVYQA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described in it.
Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies, relates to, or could reasonably be linked with you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify you. Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details — including your name, address, billing address, shipping address, phone number, and email address.
- Financial information — including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
- Account information — including your username, password, security questions, preferences, and settings.
- Transaction information — including items you view, place in a cart, add to a wish list, purchase, return, exchange, or cancel, and your past transactions.
- Your communications with us — including the information you include in communications with us, for example when you send a customer support inquiry.
- Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information — including information about how you interact with the Services, including how and when you access or use them.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you — for example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.
- Automatically through the Services — from your device when you use our products or services or access our website, and through cookies and similar technologies.
- From our service providers — for example, when we engage them to provide certain technologies and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
- Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process payments, process your orders, remember your preferences and items you're interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as by recommending products related to your purchases.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services, including based on items you have previously purchased or added to your cart and other activity on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
- Communicate with you. We use your personal information to provide customer support, respond to your inquiries, provide effective service, and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to establish, exercise, or defend our legal rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
- With Shopify and other vendors who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- With marketing and advertising partners to provide marketing and advertising services. These partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you to show you targeted advertising and marketing based on your online activity with different merchants and websites.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger, sale of assets, or bankruptcy proceeding, to comply with any applicable legal obligation, to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than your own, to provide and improve the Services. To learn more about how Shopify uses your personal information and about the rights available to you, please review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information at the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. The inclusion of any such link does not imply our endorsement of the linked platform, its owner, or operator.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the details below so we can delete it.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on factors such as the need to retain that information to provide our Services, manage your account, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, though these rights are not absolute and may be subject to certain exceptions. These may include:
- Right to access / know. The right to request access to the personal information we hold about you.
- Right to delete. The right to request deletion of the personal information we hold about you.
- Right to correct. The right to request correction of inaccurate personal information we hold about you.
- Right to portability. The right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances.
- Right to opt out of targeted advertising. Depending on where you live, you may have the right to object to the "sale" or "sharing" of your personal information, or to processing carried out for purposes considered "targeted advertising", as those terms are defined under applicable law.
- Managing communication preferences. We may send you promotional emails. You can opt out of receiving these at any time using the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
If you reside in the United Kingdom or the European Economic Area, subject to local law exceptions and limitations, you may also have the right to object to or restrict certain processing of your personal information, and the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before you withdrew it.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request, and you may designate an authorized agent to make a request on your behalf, subject to applicable law.
Complaints
If you wish to raise a concern about our use of your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country in which you reside. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or an equivalent mechanism, unless the transfer is to a country recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at contact@novyqa.com, by phone at +33 6 95 49 18 54, or by mail at 164 rue Charaux, 54700 Pont-à-Mousson, France. For the purposes of applicable data protection law, we are the controller of your personal information.